Contact Us
How to reach us
Customer service
- Email: support@toolshedshop.com
- Phone: +1-781-647-7970
- Hours: Mon-Fri 9am-5pm ET
We answer email within 1 business day.
Business address
Tool Shed LLC471 Main St
Waltham, MA 02452
United States
Please email before sending anything here: returns need a prepaid label and a return number.
Send a message or request a return label
Submit an inquiry below for order status, a prepaid 30-day return label, or technical product questions. Looking for live tracking? Visit Track Your Order.
How we can help
- Order status. Include your order number and the email used at checkout. Shipping and tracking details are also in your confirmation emails or on our Order Status page.
- Returns. Email us your order number. We send a prepaid label. Free returns within 30 days of delivery. See the Return & Refund Policy.
- Damaged or wrong item. Send your order number and a photo of the item and packaging.
- Product questions. Tell us your tool (make, model, guard size and speed) and the material you are working on. See also our buying guides and Safety Information.
- Privacy requests. Use Your Privacy Choices.
Before you write
Many answers are on our FAQ, Shipping Policy and Return & Refund Policy. Please do not send payment card numbers by email.